Return & Refunds:
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise return request on Brand Hazir website. Return request must be raised within 1 day from the date of delivery.We don’t accept a change of mind
Valid reasons to return an item:
Delivered product is damaged (i.e. physically destroyed or broken ) / defective (e.g. unable to switch on but does not work properly)
Delivered product is incomplete ( i.e. has missing items and or accessories)
Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
Delivered product is not match product description or picture ( i.e. product not s advertised)
Delivered product does not fit ( i.e. size is unsuitable)
Condition for Returns:
The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on the see if the item fits. This will be considered as unworn.
The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in Brand Hazir packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging/box.
Note: It is important to indicate the Order Number and Return Tacking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a returns.
If your returned item request has been rejected, you have to pay the delivery charges first and then your item will be delivered back to you between 4-6 days.